Collection and Use of Information
Personal Data. LANAIR collects relevant Personal Data when you register and use our services or otherwise transact with LANAIR, including name, phone number, mailing address, and email address. We use this information to communicate with you about our products and services or related topics, to provide technical support, to improve our products, and to provide the services you have requested, including administrative tasks such as billing and receiving payment.
HR Data. LANAIR collects relevant HR Data for its employees (past and present) including name, mailing address, email address, and social security number. This information is used only within the context of the employment relationship and associated activities.
Customer Data. Customers of LANAIR may electronically submit data or information to LANAIR’s products or services (“Customer Data”). LANAIR uses Customer Data to provide you with the services you have requested, to prevent or resolve technical or service problems, and to provide technical support.
Customer Encrypted Data. LANAIR will not decrypt the contents of “Customer Encrypted Data, except as explicitly authorized by you (for example, when directed to restore a file).
LANAIR may use ancillary non-encrypted data associated with the Customer Encrypted Data, such as backup logs containing filenames, in order to provide technical support and for internal use to provide the functions of the services you request.
Products and Services Data. LANAIR products and services collect product configuration, computer configuration, network statistics, and other product usage information (“Products and Services Data”). We use this information to provide certain product functions (such as reporting) as well as to provide technical support and to improve our products.
Other Data. Other non-personally identifying information that you volunteer (“Other Data”) (such as through surveys, polls, or feedback forms) will be used to improve our products and services. LANAIR will not intentionally link this information to Personal Data, except to the degree necessary to contact you if you request it. If it is clear such information will be publicly posted (such as in blog comment submissions or testimonial submissions) you should not include Personal Data in your submission. We also display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us.
Links to Other Websites. Our website and products may contain links to websites under the control of third parties. These websites have their own privacy policies which you should review prior to using such sites. LANAIR is not responsible for such third party websites and provides links to them solely for your convenience.
Controlling your Information
Communication Preferences. LANAIR may periodically send you promotional emails or newsletters. You may opt-out of these promotional emails or newsletters by following the unsubscribe instructions or link contained in all such emails we send, or by emailing us.
LANAIR may also send service-related emails to inform you of product updates and operational notices. Opting out of promotional or service-related emails will not affect any legal communications, emergency communications, customer service, technical support, or other transactional emails we may send.
Personal Data. The storage and processing of Personal Data by LANAIR may be subject to mandatory legislation, such as the legislation based on EU Directive 95/46/EC which aims to prevent the violation of personal integrity in the processing of personal data (collectively, the “Personal Data Act”). For this purpose, you will always be considered the controller of your Personal Data, even if the processing is carried out by LANAIR or any of its sub-contractors as part of our services. LANAIR and any of its sub-contractors engaged for the storage and other processing are in such cases considered as your data processors (personal data assistants) and it is your sole responsibility to ensure that the processing of your Personal Data is in compliance with the Personal Data Act and other applicable legislation. A User should therefore contact the relevant data processor (usually being its employer) for questions with respect to the processing of its Personal Data. Nevertheless, a user’s Personal Data is not handled by LANAIR in any different way than described herein.
Access and Choice. You may access or update your Personal Data associated with your LANAIR services account using the password protected, administrative area of our web site, or by emailing us. Even upon updating or cancelling your account, we may retain Personal Data and other information in our backup or archival records. Access for individuals to change or update HR Data associated with employment by LANAIR is restricted only when doing so would prevent execution of the employment contract.
Customer Data and Customer Encrypted Data. You may use the functions provided by our products and services to view, access, modify, and delete Customer Data and Customer Encrypted Data. Upon using such functions to delete such data, the data may be retained for a short period of time in case such deletion was accidental, and until all backup or archival copies are updated.
Retention. LANAIR will retain Personal Data we collect from you as well as Personal Data we process on behalf of you for as long as needed to provide services to our Customers. We may also retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
Third Parties. Under no circumstances will LANAIR sell, rent, or trade any collected information to third parties for their promotional purposes. LANAIR may share collected information, not including Customer Data and Customer Encrypted Data, with third parties that work on LANAIR’s behalf (for example, to process credit card orders). Any such third parties that work on LANAIR’s behalf are required to adhere to privacy policies no less protective than those of LANAIR’s own privacy policies. These companies are authorized to use your personal data only as necessary to provide these services to us.
Compliance with Law. LANAIR is subject to the investigatory and enforcement powers of the FTC, the Department of Transportation or any other U.S. authorized statutory body and may disclose collected information as necessary to comply with law or law enforcement officials, such as in response to a validly issued court order, subpoena, or warrant.
Change of Ownership. In the event of LANAIR being acquired or merged with another entity, LANAIR reserves the right to transfer all collected information to such entity. LANAIR will make commercially reasonable efforts to notify you in such an event (such as by posting a notice on our web site or sending you an email).
We are committed to safeguarding your Personal Data. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic, and managerial procedures meeting or exceeding industry standards and regulatory law.
Encryption and Security Technologies. LANAIR employs the latest encryption and security technologies to help safeguard and monitor against unauthorized or malicious attacks. The highest levels of encryption are assured for both data at-rest and in-motion.
Physical Security. LANAIR data centers are strategically located within the United States in locations that minimize risk from natural disasters and political or social related events. Physical security controls at each location includes full time guards, multi factor access and each location has power and cooling distribution with N+1 redundancy at a minimum.
Geolocation. All data for customers under management are held within the United States
Authentication. Users are identified by unique credentials and tokens to validate authenticity. Credentials are protected at LANAIR using perimeter controls, and industry best practice methods such as hashing and salting. Many LANAIR products offer multi factor authentication for further security.
Audits. All of LANAIR’s data centers are all audited on an annual basis. Examples of available audits include the SSAE16, SOC 1/2, ISO 27001 verification, etc.
Questions and Contact Information
In compliance with the Privacy Shield Principles, LANAIR commits to resolve complaints about our collection or use of personal information. Please direct any questions about this policy, disputes, or complaints to firstname.lastname@example.org or by postal mail to:
LANAIR Technology Group
330 N. Brand Blvd., Suite 600
Glendale, CA 91203
If the complaint cannot be resolved through contacting our corporate office, LANAIR will cooperate with JAMS pursuant to the JAMS International Mediation Rules regarding complaints or possible binding arbitration against LANAIR regarding Personal Data. JAMS International Mediation Rules are accessible on the JAMS website at
LANAIR will take steps to remedy any issues arising out of a failure to comply with the Privacy Shield principles. Under certain conditions, a person may invoke binding arbitration for complaints related to the Privacy Shield Principles. For more information visit https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
Revisions to this Policy
The current policy is effective from September 2020.