LANAIR Remote Desktop Support.
A LANAIR technical support agent will take remote control of your end-user device to identify and troubleshoot your issue.
Step 1: Once you are on the phone with a member of our support team, you will be directed back to this window after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Send button to initiate the screen-sharing session.
Step 2: You are prompted to download a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.