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| Emergency Response Time | < 8 Hours | Immediate |
| On-Site Scheduling of Technician | < 2 Days |
Same Day |
24-7 Remote Monitoring:
- Server Stability & Performance
- Notification of Unusual Events
- Daily Back Up & Monitoring
- Daily Firewall Monitoring
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| Executive Summary Monthly Report: | | |
| Virus Definition Updates: | | |
| Unlimited Remote Patch Management: | | |
| Online Custom Client Portal: | | |
| Acceptable User Policies & Procedures: | | |
| Quarterly Review & Planning Meeting: | | |
| Daily System Audit: | | |
| Adding & Removing Users: | | |
| Preventative Maintenance on Servers & Workstations: | | |
| Spyware Monitoring & Removal: | | |
| Virus Removal & Cleaning: | | |
| Monthly Review Meetings: | | |
| Client Access to LANAIR Support System for Remote Control: | | |
| Unlimited Software Upgrades: | | |
| Installation of New Hardware & Software: | | |
| Liaison with ISP, Hardware & Software Vendors: | | |
| Shopping and Ordering Warranty Parts: | | |
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Help Desk & Application Support: | | |
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On Site Support: | | |