Seven Rules for Using Laptops
in Meetings
By Jeff Wuorio
Reprinted
with permission from
Microsoft Small Business Center
Not long ago,
Frances Altman agreed to present a talk to some of her colleagues.
Everyone arrived on time. Unfortunately, at least from her point of
view, so did their laptop computers.
"Several people
came in and started working on their laptops right through my talk,"
recalls Altman, public relations specialist at Virginia Commonwealth
University. "It was very discourteous -- they could hardly be taking
notes or listening to you. Next time, I'll request both phones and
computers off."
Altman's
experience isn't singular. Laptops (and Tablet PCs) are as much an
element of business meetings today as any piece of equipment. But
rules and protocols for using them are often lacking.
Here, then, are
seven suggested guidelines to ensure that laptops contribute to
productive meetings rather than to distract and annoy participants.
1. Make sure
there's a point. Few businesspeople would discount the
productive oomph that computers can bring to a meeting, no matter if
they're part of a presentation or a means of recording the
proceedings. But it's usually a good idea to discourage someone from
using a laptop for something other than the business at hand. "It is
impossible to have a productive, interactive meeting with laptops
separating the attendees. So meeting participants should leave their
laptops in their offices unless they have a reason to have them in
the meeting," says Deborah Barrett, a senior lecturer at the Jones
Graduate School of Management at Rice University. (That is, unless,
of course, the meeting requires that users bring their laptops to
follow along.)
2. Designate a
laptop. Again, laptops can be integral to the business of a
meeting. If a computer needs to be part of the proceedings, consider
putting one person in charge of computer duties. If notes need to be
taken, that one person can look after the chore, then share them
with the other attendees once the meeting is completed. Likewise, if
presentations such as PowerPoint are necessary, there's really no
necessity for more than one computer.
"Designating
someone as the official recorder so that one person records the
proceedings on his laptop frees others to mentally engage in the
conversation," says Fairfax, Va., consultant Kristin Arnold. "The
general rule of thumb is: If you need face-to-face interaction, put
the laptops away."
3. Be ready to
explain why you've brought a laptop. Having a fairly liberal
meetings and laptops policy doesn't preclude good manners. If you
bring your machine to a meeting, it's courteous to let the person in
charge know why it's there, be it for recording purposes or access
to pertinent data. That can head off sour feelings if someone is
mysteriously hunkered down over a laptop for no apparent purpose.
4. Use some
discretion. Just because your laptop's in front of you doesn't
mandate its constant use. Even if you're taking notes, never looking
up from your machine can be alienating to the presenter and those
around you (not to mention inefficient too -- ever spend too much
time with your computer and later have to briefed about what
actually went on in a meeting?) Strike a balance. Use your machine
but pay due attention to the discussion at hand.
"It's distracting
for the person conducting the meeting to stay on point while someone
is tapping away at a keyboard," says Martinsville, N.J., etiquette
authority Maureen Sanders. "Nuances suggested by body language are
often lost because there is no active eye contact when one party is
preoccupied with his laptop."
5. Turn down
the bells and whistles. Yet another point of compromise: Treat
your computer as you would your cell phone at the theater. If you
choose to bring it along, take a few moments beforehand to mute any
sort of noise or sound that may prove distracting or annoying to
your colleagues.
6. When in
doubt, leave them out. Arnold recalls an introductory meeting
with a company in which she asked participants to leave their
laptops behind. "When I told them no laptops, there was nearly a
mutiny," she says. Not to suggest that business revert back to the
days of yellow pads and carbon paper, but there's nothing cast in
stone that makes laptops an essential element of business meetings.
If you're concerned that laptops may be more of a hindrance rather
than help, you might consider keeping them out of meetings
altogether. Do it on a trial basis and see if meetings suddenly
blossom in productivity and efficiency.
7. Dissect
your meetings. If you spot problems seemingly stemming from
laptop use -- poor attention, scattered discussions or the like --
the issue may not be with the machines themselves. Rather, take a
look at the mechanics of your meetings. It may turn out that
improper laptop use may merely be symptomatic of a greater concern.
"There are
underlying problems with many meetings -- meetings held without a
clear purpose or poorly planned or facilitated meetings -- which
contribute to the onslaught of laptops in meetings," Rice
University's Barrett says. "Companies sometimes meet out of habit
instead of necessity. If meetings are well planned and well run,
then people will be less likely to bring their multi-tasking habits
into the meeting."
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