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ShoreTel Products & Features |
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| ShorePhone IP Phones |
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ShorePhone IP 565g
6 lines
Gigabit Ethernet
Bluetooth |
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ShorePhone IP 115
1 line
Speakerphone |
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ShorePhone IP 560g
6 lines
Gigabit Ethernet
Speakerphone |
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ShorePhone IP 110
1 line
Intercom |
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ShorePhone IP 560
6 lines
Speakerphone |
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ShorePhone IP 8000
2 lines
Conference rooms |
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ShorePhone IP 265
6 lines
Color Screen
Speakerphone |
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ShorePhone BB 24
24 lines / feature keys
Button Box |
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ShorePhone IP 230
3 lines
Speakerphone |
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ShorePhone AP 100
1 line
Analog
ADSI |
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ShorePhone IP 212k
12 lines
Key systems
Speakerphone |
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ShoreWare SoftPhone
6 lines
PC / USB Headset capable |
Converged ConferencingShoreTel's Converged Conferencing delivers a next-generation internal collaboration solution that pays for itself through the elimination of expensive audio and web conferencing services. An intuitive, easy-to-use interface brings audio conferencing, desktop/application sharing, instant messaging, virtual meeting rooms, on-line presentations, and multi-media recording together in one solution.
- In-house conferencing appliance
- Integrated web collaboration
- Dial-out capability
- Secure audio and web conferencing
- Side bars / IM integration
- Conference recording
- Outlook integration
Contact Center
Whether your organization is just launching a
contact center, or it is already an integral part of
your business operations, ShoreTel has a Contact
Center solution to meet your needs and create a
Unified Communication platform to integrate with
your business processes. ShoreWare Contact
Center solutions can dramatically improve customer
service while reducing the cost of deploying and
maintaining a high-performance call center.
Workgroup Edition
The practical solution for
small, informal Automatic Call Distributor (ACD)
groups, providing easy-to-use desktop tools,
including queue and agent monitoring and
basic reporting.
Contact Center Edition
Ideal for medium-sized
inbound call centers, supporting larger agent
groups with standard features including inbound
routing rules, real time reporting, wallboard support
and customizable historical reports. The Contact
Center Edition also provides single level overflow
and interflow for routing flexibility.
Enterprise Edition
ShoreTel's most powerful
call center solution, meeting the requirements of
advanced multimedia contact centers. It includes
universal queuing and enterprise resource matching.
It also offers optimized call routing by service level,
skill matching, priority, customer identity, schedules
and caller location. Enterprise Edition also supports
e-mail and Web contacts, and outbound calling
as service options.
| ShoreGear Voice Switches |
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ShoreGear-220T1A
IP Phones: 220 OR
IP
Phones: 100
Digital: PRI (24/23B+D) |
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ShoreGear-60
IP Phones: 60
Analog
Trunks/Extensions: 8
Analog Extensions: 4 |
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ShoreGear-220T1
IP Phones: 220 OR
IP
Phones: 100
Digital: PRI (24/23B+D) |
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ShoreGear-50
IP Phones: 50
Analog Trunks:
4
Analog Extensions: 2 |
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ShoreGear-220E1
IP Phones: 220 OR
IP
Phones: 100
Digital: PRI (30B+D+F) |
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ShoreGear-40
IP Phones: 40
Analog
Trunks/Extensions: 2
Analog Trunks: 2
Analog Extensions: 4 |
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ShoreGear-120
IP Phones: 120
Analog
Trunks/Extensions: 8
Analog Extensions: 16 |
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ShoreGear-T1
IP Phones: N/A
Digital: PRI
(24/23B+D) |
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ShoreGear-90
IP Phones: 90
Analog Trunks:
8
Analog Extensions: 4 |
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ShoreGear-E1
IP Phones: N/A
Digital: PRI
(30B+D+F) |
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ShoreGear-90BRI
IP Phones: 90
Digital: 4
x BRI (8B)
Analog Extensions: 4 |
Note: not all products are available in all
countries.
Please call for specific availability. |
ShoreWare Director
ShoreWare® Director is a browsed-based network management tool that provides a single management interface for all voice applications across all locations. When you add a new user on the ShoreTel system, the user gets an extension, a mailbox, an auto-attendant profile, can be added to an ACD group, and even gets an email to download their desktop software - all from a single management screen.
- Plug-and play installation
- Integrated software distribution
- Ease of administration and maintenance
- SNMP Support
- Call Detail Reporting
- On-line documentation
ShoreWare Call Manager Family
ShoreWare Call Manager gives users access to all the features of their IP PBX directly from their Microsoft® Windows desktop. Personal Call Manager puts an intuitive telephone management tool in the hands of every user, while Advanced Call Manager adds integrated presence awareness, call recording, and more.
- Seamless integration with Outlook
- Presence-awareness
- Show-me conferencing
- Intuitive user interface
- Easy adaptation to different telephone environments
- Integrated SoftPhone
Unified Messaging
The ShoreTel system provides a complete messaging solution including voice mail and automated attendant, along with unified messaging tools for users. The solution scales seamlessly up to 10,000 mailboxes which can be centralized or distributed across a network on standard servers.
- Voice Mail
- Unified Messaging
- Follow Me/Find Me
- Call Handling Modes
- Email Notification
- Automated Attendant
Operator Call Manager
The ShoreWare Operator Call Manager software delivers the information and control features that enable businesses to cost effectively give callers a "high touch" level of personalized attention. Company operators, executive administrators, and departmental receptionists can all use this flexible call administration software to provide optimum service to callers.
- Call routing information
- Presence information
- Multiple transfer options
- Extension monitoring
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Overview:Enterprises are rapidly adopting a technology that reduces costs, improves productivity, increases innovation and increases staff collaboration - measurable business benefits. Highest Customer Satisfaction
For the fourth consecutive year, ShoreTel has scored highest in all categories as reported by an independent analyst firm, Nemertes Research, in their 2007 Benchmark Report "VoIP Review: Products, Services, Architecture" (March 2007). Lowest Total Cost of Ownership
Nemertes Research also concluded that ShoreTel has the lowest-cost solution, both overall and in each expense category.
The Gartner Group, the leading provider of research and analysis on the global IT industry states "Organizations have stopped asking why they should implement IP Telephony and are now focusing on when to implement." IP telephony uses a private IP network for voice calls, not the public internet. IP telephony provides organizations with the ability to leverage their existing private IP data networks to transport voice traffic. IP telephony is a cost-effective way of migrating an organization's intra- and inter-site voice calls away from traditional analog circuitry and PBX tie trunks and onto a company's dedicated data network. ShoreTel, the innovation leader in enterprise IP telephony, has set new standards for usability and manageability and is a system that is clearly designed by professionals who understand phones and the issues that go with them - reliability, availability and ease of use. Gain the Competitive AdvantageShoreTel® is a leading provider of pure IP telephony solutions worldwide and well known for exceptional customer satisfaction. ShoreTel's unique architectural approach to IP telephony delivers unmatched reliability, scalability and manageability, plus a user interface that sets the standard for ease-of-use. Award-Winning Ease of Use
An intuitive interface gives users control over complex system functions. ShoreTel systems break the common 80-20 rule, enabling 80% of users to leverage 80% of system features.
Best In Class Management
Ideal for multi-site companies, a single-view interface enables a global, multi-site IP phone system to be managed from anywhere with very little effort. Moves, adds and changes can be implemented in just a few keystrokes.
Distributed Reliability
ShoreTel IP phone systems are built on a distributed, embedded hardware platform with no single point of failure. IP phone and PSTN failover further ensure five-nines reliability and feature transparency. With a ShoreTel system, you get the best reliability, flexibility and manageability in the industry, resulting in a low cost of ownership and dramatically improved organizational communications. The ShoreTel AdvantageThe ShoreTel system is a fully distributed IP phone system with no single point of failure. Call control is distributed to intelligent gateways - called voice switches - and voice applications, including voicemail and automated attendant, run on standard server hardware from anywhere on your IP network. The result is a single-image system across all geographies, with complete feature transparency. The days of multiple PBXs, voice mail systems, automated attendants, and ACD systems are over. With ShoreTel, the phone system is distributed, the voice applications are integrated, and the management interface is best in class. ApplicationsEnhance the value of your ShoreTel phone system with specialized applications developed by ShoreTel's Professional Services engineers. These packaged applications provide enhanced functionality and seamless integration with ShoreTel call management and ease of use features to create business solutions that help you connect more quickly and collaborate more efficiently.
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Toll Free: 877.LANAIR1
(877.526.2471)
Corporate | 620 N. Brand Blvd.,
6th Floor
Glendale, CA 91203
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Phone: 323.512.7363
Fax: 323.512.7763
| | | | | Chicago /NWI Division | 1158 W Lincolnway
Suite 3
Valparaiso, IN 46385
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Phone: 219.510.5598
Fax: 219.979.9427
| | | | | Dallas Division | 9324 Waterview Road
Dallas, TX 75218
[view map]
Phone: 214.321.7666
Fax: 323.908.7266
| | Phoenix Division | 2375 E. Camelback Road, Suite 671
Phoenix, AZ 85016
[view map]
Phone: 602.926.2045
Fax: 602.218.7494
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