Client Access: http://support.lanairgroup.comUse the Customer Portal for the following:
- Create Service Tickets with our Support Team.
- Access a Knowledge Base of all historical Service Tickets for your company.
- Review past invoices.
Live Chat Use this link to chat with one of our technicians online. During the session, you can allow the technician to access your system remotely and help you resolve the problem.
Live Remote Assistance:
How it works | Step 1: | Once you are on the phone with a member of our support team, you will be directed back to this window after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Send button to initiate the screen-sharing session. |
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| Step 2: | You are prompted to download a small virus-free plug-in. |
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| Step 3: | With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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| Step 4: | You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |